Privacy Policy

Glow Wellness ("Glow Wellness," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including when you complete our contact or appointment-request form, join a waitlist, or otherwise communicate with us. This may include:

• Your name, email address, and phone number;
• The service(s) you are interested in and any goals or notes you share;
• How you heard about us; and
• Any health-related information you choose to provide in connection with a consultation or treatment.

We also automatically collect certain technical information when you visit our site, such as your IP address, browser type, device information, and pages viewed, through cookies and similar technologies.

How We Use Your Information

• To respond to your inquiries and schedule consultations or appointments;
• To provide, maintain, and improve our services;
• To send you administrative information, appointment reminders, and, where you have opted in, marketing or waitlist communications;
• To comply with legal and regulatory obligations; and
• To protect the security and integrity of our website and business.

Protected Health Information

Glow Wellness is committed to protecting the privacy of your health information. Any individually identifiable health information you provide in connection with treatment is handled in accordance with applicable law, including, where applicable, the Health Insurance Portability and Accountability Act (HIPAA). Information submitted through this website's general contact forms is not a substitute for, and may be handled separately from, your formal medical records.

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (such as scheduling, email/marketing platforms, and website hosting);
• Professionals involved in providing your care; and
• Authorities or other parties when required by law or to protect our rights.

Cookies & Analytics

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings, although disabling them may affect how the site functions.

We use Google Analytics to measure and analyze website traffic. Google Analytics sets cookies that collect information such as your IP address, browser and device type, and the pages you view, which helps us understand how our site is used. This information is processed by Google; you can learn more in Google's Privacy Policy.

When you first visit our site, a cookie banner lets you accept or decline analytics cookies. We do not load Google Analytics until you accept. You can change your choice at any time by clearing this site's cookies in your browser, which will prompt the banner to appear again. You can also opt out of Google Analytics across all websites using Google's browser opt-out add-on.

Your Choices

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us. You may also request access to, correction of, or deletion of your personal information, subject to applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at info@glowwellness.com or (216) 245-6053, or write to us at 31100 Pinetree Road #218, Pepper Pike, OH 44124.